Terms & Conditions

Customer Service

Payment Methods:

We only accept on-line payments by major credit cards such as Visa , Master Card and payment by Pay Pal. In most cases, when paying by credit card, your credit card is not billed until your order ships. If you have insufficient funds, the order will not proceed.

You will then be contacted by e-mail. International customers are exempt from GST on goods and freight.  All sales for customers within Australia incur a 10% Goods and Services Tax which is added to the total amount charged, this includes freight.  All prices are quoted in Australian Dollars. Currency: Follow the link to xe.com to convert to Australian dollars or visa versa.

Shipping:

Please note that arrival times are based on the availability of the items you are ordering. Unless otherwise noted, most expedited orders (excluding standard and economy shipping ship within 3-5 business days (3-5 business day availability). If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each shipment.

Returns and Exchanges:

If you are not satisfied with your “Nude beach” product and wish to return or exchange an item:
Return the items to us within 14 days of your receipt of merchandise.
We replace any item that has faulty workmanship.
All tags MUST be attached to the garments (NO exceptions).

We recommend that you use a shipping method that affords a receipt for proof of shipment. Insured Mail is usually the most economical. We will credit your credit card for the returned merchandise (refunds exclude shipping costs) or process your exchange per your instructions. Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As 100% cotton is delicate by nature, we offer no warranty once the tags are removed.

We will pay the return shipping cost by post within Australia and New Zealand.
Credits are generally issued within 30 days of our receipt of returned merchandise.
Nude Beach / Returns
PO. Box 631
Bulimba
Queensland Australia 4170

INTERNATIONAL CUSTOMERS:

Due to the high cost of international shipping, free exchanges do not apply to orders shipping internationally. We charge a discounted rate of $25.00 for shipment of exchanges for international orders.

Your Privacy:

We respect your privacy. We do not sell, lease, share or give away any of the information that our customers provide us. We do provide Australia Post with your shipping information when we prepare your shipping label, solely for the purpose of delivering your package.Your telephone number and e-mail address are only used to notify you of the status of your order. We process all credit card orders ourselves on our secure servers. You are billed by Nude Beach Australia Pty. Ltd. on your credit card statements.

View our Privacy Policy in more detail.